E-Comprocessing

All Systems Operational

About This Site

Status page for the ECP bank — an acquiring principal member of Visa Europe and MasterCard Worldwide

e-comprocessing.com Operational
SFTP server - payment processing Operational
Omnipay Authorization Switch Operational
Omnipay RAM Operational
STAGING Operational
90 days ago
100.0 % uptime
Today
Genesis - API (STAGING) Operational
Genesis - web payment form (STAGING) Operational
Genesis - merchant console (STAGING) Operational
Genesis - admin console (STAGING) Operational
Tokenization Vault (STAGING) Operational
Onboarder (STAGING) Operational
KYC Service (STAGING) Operational
Smart Router (STAGING) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Genesis - API (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Smart Router (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Payee (PRODUCTION) Operational
Billing API (PRODUCTION) Operational
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Aug 28, 2026

No incidents reported today.

Aug 27, 2026
Completed - The scheduled maintenance has been completed.
Aug 27, 14:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 13:55 UTC
Scheduled - On 27/08/2026, we will be performing scheduled maintenance on our platform.

We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@e-comprocessing.com.

Aug 27, 13:52 UTC
Resolved - Dear customer,

We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved.
After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times.
All affected services are now fully operational.

We appreciate your understanding, and please accept our apologies for any inconvenience caused.

Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at tech-support@e-comprocessing.com

Kind regards,
E-Comprocessing Tech Support team

Aug 27, 01:53 UTC
Investigating - Dear partner,

Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors.

Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing.

Please accept our apologies for any inconvenience caused.

Kind regards,
E-Comprocessing Tech Support team

Aug 27, 01:52 UTC
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026
Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@e-comprocessing.com.
Aug 21, 14:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 14:17 UTC
Scheduled - On 2026-08-21, we will be performing scheduled maintenance on our platform.

We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@e-comprocessing.com.

Aug 21, 14:16 UTC
Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026
Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@e-comprocessing.com.
Aug 17, 14:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 14:18 UTC
Scheduled - On 2026-08-17, we will be performing scheduled maintenance on our platform.

We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@e-comprocessing.com.

Aug 17, 14:17 UTC
Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@e-comprocessing.com.
Aug 17, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 09:08 UTC
Scheduled - On 2026-08-17, we will be performing scheduled maintenance on our platform.

We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@e-comprocessing.com.

Aug 17, 09:07 UTC
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026
Completed - The scheduled maintenance has been completed.
Aug 14, 15:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 13:42 UTC
Scheduled - On 2026-08-14, we will be performing scheduled maintenance on our platform.

We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@e-comprocessing.com.

Aug 14, 13:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 12:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 11:51 UTC
Scheduled - On 2026-08-14, we will be performing scheduled maintenance on our platform.

We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@e-comprocessing.com.

Aug 14, 11:50 UTC