E-Comprocessing
All Systems Operational

About This Site

Status page for the ECP bank — an acquiring principal member of Visa Europe and MasterCard Worldwide

Uptime over the past 90 days. View historical uptime.
e-comprocessing.com ? Operational
SFTP server - payment processing ? Operational
Omnipay Authorization Switch ? Operational
Omnipay RAM ? Operational
STAGING Operational
90 days ago
100.0 % uptime
Today
Genesis - API (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - admin console (STAGING) ? Operational
Tokenization Vault (STAGING) Operational
Onboarder (STAGING) Operational
KYC Service (STAGING) ? Operational
Smart Router (STAGING) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION Operational
90 days ago
99.99 % uptime
Today
Genesis - admin console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Operational
90 days ago
99.98 % uptime
Today
Genesis - API (PRODUCTION) ? Operational
90 days ago
99.98 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
KYC Service (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Smart Router (PRODUCTION) Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Genesis API (PRODUCTION) - response time
Fetching
Genesis web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
Fetching
Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
Fetching
Genesis - merchant console (STAGING) - response time
Fetching
Genesis - admin console (STAGING) - response time
Fetching
Past Incidents
Dec 27, 2024

No incidents reported today.

Dec 26, 2024

No incidents reported.

Dec 25, 2024

No incidents reported.

Dec 24, 2024

No incidents reported.

Dec 23, 2024
Genesis Gateway Platform Release - 23-12-2024
Completed - The scheduled maintenance has been completed.
Dec 23, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 16:25 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@e-comprocessing.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Dec 23, 16:21 UTC
Dec 22, 2024

No incidents reported.

Dec 21, 2024

No incidents reported.

Dec 20, 2024

No incidents reported.

Dec 19, 2024
Genesis Gateway Platform Release - 19-12-2024
Completed - The scheduled maintenance has been completed.
Dec 19, 14:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 13:22 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@e-comprocessing.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Dec 19, 13:21 UTC
Dec 18, 2024

No incidents reported.

Dec 17, 2024
Genesis Gateway Platform Release - 17-12-2024
Completed - The scheduled maintenance has been completed.
Dec 17, 17:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 16:39 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@e-comprocessing.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Dec 17, 16:38 UTC
Dec 16, 2024
Genesis Gateway Platform Release - 16-12-2024
Completed - The scheduled maintenance has been completed.
Dec 16, 17:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 16:20 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@e-comprocessing.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Dec 16, 16:17 UTC
Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage